Every Nailcraft set is made to be worn on your own nails, so for hygiene reasons we cannot accept returns once a set has left our studio. If something is not right with your order, we will put it right.
At a glance
- No returns or exchanges for change of mind, size or style, for hygiene reasons.
- If your order arrives damaged, faulty or incorrect, email us within 7 days of delivery.
- We will send a replacement or a full refund, whichever you prefer.
- Orders can be changed or cancelled for a full refund until they ship.
- Refunds go back to your original payment method within 3 to 5 business days of approval.
Change of mind
Press-on nails are a personal care product. Once a set has been sent, we cannot know whether it has been opened, tried on or handled, so we are unable to offer a return, exchange or refund if you change your mind, choose the wrong size or would prefer a different style.
Not sure which size to choose? Measure your nails in a few minutes, or email us before you order and we will happily help you find your fit.
Damaged, faulty or incorrect orders
We check every set before it is packed. If your order still arrives with a problem, for example a broken or missing nail, a fault in the finish, or a different design or size from the one you ordered, we will make it right at no cost to you.
How to let us know
- Email support@thenailcraftpressonnails.com within 7 days of delivery.
- Include your order number and a clear photo of the set and the packaging.
- Tell us whether you would like a replacement or a refund.
In most cases the photos are all we need. If we do need the set back, we will email you a prepaid return label, so you never pay to send it back.
Replacements and refunds
Once we confirm the issue, a replacement is sent out as soon as possible, or your refund is processed within 3 to 5 business days. Refunds go back to your original payment method, and we will email you when it has been processed. Your bank may take a few extra days to show it on your statement.
Changing or cancelling an order
Need to change your size or cancel? Email us as soon as possible. If your order has not been shipped yet, we will update or cancel it and refund you in full. Once an order has shipped, it can no longer be changed or cancelled, and the change of mind policy above applies.
Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Contact us
For anything about your order, email support@thenailcraftpressonnails.com. We reply within one to two business days.