Press-on nail FAQs Questions,
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Explore our FAQs for everything you need to know about press-ons, shipping, and more
Frequently Asked Questions
Ordering & Payment
Will I receive a confirmation email after placing my order?
Once your order is placed, a confirmation email with all the details will be sent to the email address you provided. If you do not see it in your inbox, please check your spam or junk folder. If you are still unable to locate it, feel free to contact us, and we will assist you.
Can I edit or cancel my order after placing it?
We understand that plans can change. If you need to cancel or modify your order, please contact us as soon as possible at support@thenailcraftpressonnails.com. Unfortunately, once the order has been processed or shipped, we are unable to cancel it.
What if I accidentally provided the wrong shipping address?
If your order has not been shipped, please contact us immediately to update your shipping address. If the order has already been shipped, we recommend contacting the shipping carrier to redirect the package. Please note that we cannot guarantee address changes after an order has been shipped.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and link. Simply click the link to view your delivery status. If you have an account, you can also track your order through the “My Orders” section.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Google Pay, and Apple Pay.
Do you offer discounts or promotions?
Yes! We have exciting offers available:
・ Get 15% off your first purchase when you subscribe to our newsletter
・ Follow us on social media for exclusive deals and giveaways
・ Check our website regularly for seasonal promotion
Products & Sizing
What is included with each set of press-on nails?
Every set comes with:
－ A plastic carrying case, and
－ A nail tool kit containing:
・ Strong-hold premium adhesive tabs (2 sheets, 24 tabs total)
・ 1 Nail file
・ 1 Cuticle tool
・ 1 Alcohol wipe
What sizes are available?
We currently offer small (S) and medium (M) sizes for our press-on nails. If you do not find a size that suits you, please reach out to us. We are here to help. For detailed measurements, visit our Size Guide and How to Measure pages.
How long do The Nailcraft nails stay on?
The wear time of your press-on nails depends on the adhesive type, application technique, and daily activities:
Premium Strong-Hold Adhesive Tabs (included in the nail tool kit):
・ Perfect for temporary wear lasting 3-5 days
・ Ideal for those who love to change styles frequently
・ Great for special occasions or events
Premium UV-Cured Adhesive Tabs (sold separately):
・ Provides extended wear up to 2 weeks
・ Requires proper UV curing for best results
・ More durable for daily activities
All of our press-on nail sets are reusable! With proper care and storage, you can enjoy your favourite designs multiple times. For the best results, check out our How to Apply & Remove guide and care tips.
Are your press-on nails reusable?
Yes, our press-on nails are designed to be reused multiple times with proper care during application and removal.
Can I wear press-on nails every day?
Yes, you can wear them daily. For extended wear or frequent changes, consider alternating between UV-cured adhesive tabs for long-term use and strong-hold adhesive tabs for short-term wear.
Do I need a UV lamp for the UV-cured adhesive tabs?
Yes, a UV lamp is required to cure the premium UV-cured adhesive tabs. The curing process is quick and ensures that the nails stay secure for up to two weeks.
Application & Removal
How do I apply the press-on nails?
Applying The Nailcraft press-on nails is convenient. Each set includes everything you need for a quick and simple application. For a quick guide, visit our How to Apply & Remove page for easy-to-follow steps.
How do I remove the nails safely?
Removing The Nailcraft press-on nails is effortless and straightforward. With the tools included in your kit, the process is simple. For a quick guide, visit our How to Apply & Remove page.
What type of adhesive should I use?
We recommend using the nail adhesive provided with your set. For temporary wear, the premium strong-hold adhesive tabs included in your kit work great for 3-5 days of wear. For extended wear, use our premium UV-cured adhesive tabs (sold separately).
Shipping & Delivery
Do you ship internationally?
We ship across Australia and internationally. For more information about delivery locations and options, please visit our Delivery page.
How much does shipping cost?
Australia
Standard Shipping
Orders over AUD99: Free shipping
Orders under AUD99: AUD10.95
Express Shipping
Orders over AUD159: Free shipping
Orders under AUD159: AUD14.45
INTERNATIONAL
Standard Shipping
Orders over USD99: Free shipping
Orders under USD99: USD10 to 20, depending on the location
Express Shipping
Orders over USD199: Free shipping
Orders under USD199: USD20 to 40, depending on the location
Exact shipping costs are calculated at checkout based on your location and chosen delivery method. For full details, please visit our Delivery page.
Note: For international shipping, rates vary depending on the destination. Standard shipping typically ranges from USD 10 to 20, while express shipping ranges from USD 20 to 40.
Do you offer express shipping?
Australia
Standard Shipping
Orders over AUD99: Free shipping
Orders under AUD99: AUD10.95
Express Shipping
Orders over AUD159: Free shipping
Orders under AUD159: AUD14.45
INTERNATIONAL
Standard Shipping
Orders over USD99: Free shipping
Orders under USD99: USD10 to 20, depending on the location
Express Shipping
Orders over USD199: Free shipping
Orders under USD199: USD20 to 40, depending on the location
We are pleased to offer express shipping for customers who need their orders delivered faster. Shipping costs and estimated delivery times are calculated at checkout based on your location and selected delivery method. For more details, please visit our Delivery page.
How long does delivery take?
Australia
Standard Shipping
3-7 business days
Express Shipping
1-3 business days
INTERNATIONAL
Standard Shipping
7-15 business days
Express Shipping
2-7 business days
Please note that delivery times may vary depending on the destination. For detailed estimates and additional information, please visit our Delivery page.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and link. Simply click the link to view your delivery status. If you have an account, you can also track your order through the “My Orders” section.
My order has not arrived. What should I do?
If your order is delayed, please check the tracking details provided in your confirmation email. If you still need help or your order is significantly delayed, please contact us, and we will assist you.
Will I be responsible for customs duties or taxes on international orders?
For international orders, customs duties, taxes, and other fees may apply based on the destination country. These charges are the responsibility of the buyer. Please check with your local customs office for more details.
Returns & Refunds
What is your returns policy?
If your order arrives damaged, faulty, or incorrect, we are here to help. Please contact our customer service team within 7 days of receiving your order to arrange a return. Be sure to return items in their original condition and include proof of purchase.
Please note that, due to hygiene reasons, we are unable to offer exchanges or refunds for change of mind, size, or style preferences.
For full details, please visit our Return Policy page.
Can I exchange my order for a different size or style?
Due to hygiene concerns, we do not offer exchanges for a different size or style unless the item is faulty, damaged, or incorrect. If you are unsure about sizing, we recommend reviewing our Size Guide before making your purchase. If you have any questions, feel free to contact us for assistance.
Do you offer refunds for change of mind?
We are unable to provide refunds for change of mind or for items returned due to a preference for a different size or style. This policy is in place to maintain the highest hygiene standards for all our customers. If you have any questions before ordering, we are happy to help!
What should I do if I receive a damaged, faulty, or incorrect item?
We sincerely apologize for the inconvenience caused. If you receive an item that is damaged, faulty, or incorrect, please contact our team within 7 days of receiving your order. We will guide you through the return process and provide a prepaid return shipping label for your convenience.
Once we receive the returned item and confirm the issue, we will promptly arrange a replacement or process a full refund.
How long does the refund process take?
Once we receive and inspect your returned item, we will process your refund within 3 to 5 business days. The refund will be credited back to your original payment method. Please note that it may take additional time for your bank or payment provider to reflect the funds in your account. You will receive an email confirmation once your refund has been processed.
Account & General
Do I need to create an account to place an order?
No, you do not need an account to shop with us. However, creating an account allows you to save your details for faster checkout, view your order history, and easily manage your wishlist.
How do I reset my password?
If you have forgotten your password, simply click the “Forgot Password?” link on the login page. Enter your registered email address, and we will send you a link to reset your password.
What should I do if I encounter an issue with my account?
If you are experiencing any issues, such as trouble logging in or viewing your order details, feel free to contact our customer support team. We are here to help!
How do I contact customer support?
You can reach out to us through the form on our Contact Us page or by emailing support@thenailcraftpressonnails.com. We are happy to assist!
Do you collaborate with influencers or brands?
We love collaborating with creators and brands that align with our values. If you are interested in working with us, please reach out using the contact form on our Contact Us page or message us directly on Instagram or Facebook.
Still curious?